Specialists Serving Specialists
Over 25 years ago, our founder was having a conversation with family members who worked in both traditional answering services and the medical community. The conversation uncovered an unmet need and the opportunity to create an answering service designed specifically for health care professionals. Decades later, we accomplish our mission every day by training, retaining and rewarding star quality call professionals and consistently exceeding the expectations of our clients.
Our business model is carefully designed to provide highest quality services and the lowest costs. This is made possible though the consistent efforts and high standards set and met by our entire team of experienced, medically trained professionals.
Testimonials
“The employees at your service are saints. We have very needy patients, and they always remain professional and courteous while always treated our patients with respect.”
Katherine B., Administrator,
NYC Pain Management
“All of the operators and managers are very courteous and efficient. It's great knowing we can trust your service.”
Cecil C., Medical Assistant,
Childrens Pediatric Group
“The employees are very pleasant to our patients, and the few times I’ve needed to make changes to our account the managers surprised me with their attention to detail and professionalism."
Lauretta G., Admissions,
Tall Oaks Senior Care
Trained & Experienced
From day one of being hired at The Doctors Answer, our elite handpicked team members already have health care experience from positions in physicians offices, hospitals, 911 dispatch centers, ambulance services and veterinary hospitals, and at least two years of call professional experience. They understand the seriousness of their role as the connector between patient and provider and are eager to develop and maintain the skills necessary to perform this role with compliance and care. We can also offer bilingual service.
As a member of ATSI, the Association of Teleservices International, The Doctors Answer is evaluated annually by a panel of judges that conduct mystery calls into the call center and evaluate services provided. We provide ATSI and in house training covering: etiquette, time management, first impressions, challenging calls, delivering messages, proactive customer service, health care terminology, adherance to protocols and certification in HIPAA/HITECH Compliance Assistance. All professionals undergo retraining and are tested annually in addition to being offered incentives for high performance in topical areas.
We Care for Our Professionals and They Care for You
The call center industry is well-known for a turn-over rate of nearly 45% annually and high rates of workplace dissatisfaction. We believe it doesn’t have to be this way. There is a reason our call professionals have been with our company on average more than six years and our company in business for more than 25.
At The Doctors Answer, we have developed and continually nurture a workplace culture that provides resources and advancement opportunity to all professionals as well as a comfortable and pleasurable place to work. Our incentive program provides for real financial benefits to those that perform at a level that not only serves the company, but serves our clients with top care. Our professionals are highly valued, and they serve with determination and a smile.
Employee Highlight
Erica Jakaitis
Start Date: 3/7/1994
Erica has been with The Doctors Answer since the beginning, over 25 years ago. She originally came on board as a part-time call agent. In 2001, she moved up the ladder to serve as a full time on call schedules manager and dispatcher. She is very detailed oriented and takes her responsibilities very seriously. Even, more importantly, she loves what she does: helping people and doing a good job.
About The Doctors Answer
A Specialized Answering Service for Medical Professionals
The Doctors Answer provides specialized professional answering services specifically for the medical community at extremely low rates.
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