A Specialized Answering Service for Pharmacies
Call Professionals Trained in the Nuances of Pharmacy Care
Experience Handling Nearly Four Million Health Care Calls Annually
HIPAA Compliant and Competitive Pricing
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“Your answering service has been a very important aspect of our day-to-day operations. The employees who answer our patient calls are the best we’ve ever dealt with. Thanks for your continued support.”
Ellen S., Head Receptionist, Primary Health Medical Group
“The employees are very pleasant to our patients, and the few times I’ve needed to make changes to our account the managers surprised me with their attention to detail and professionalism.”
Lauretta G., Admissions, Tall Oaks Senior Care
“We have been with The Doctors Answer for about six months. After having a terrible experience at our previous service, I was delighted with our account managers thoroughness during the setup process. It truly paid off because we haven’t had a single problem.”
Eleanor W., Head Nurse, Midtown Family Medicine
At The Doctors Answer, we understand that calls to pharmacies are often made by people experiencing discomfort or distress hoping for a quick solution to their problems. If they are not attended to quickly enough, or are greeted by an automated voice or unprepared staff, they may hang up and try somewhere else. Language barriers can be a challenge as well.
The business of dispensing medicine requires care, speed and accuracy. A difficult combination of skills to staff, particularly after hours. However, medical care, is all we do at The Doctors Answer, and our call specialists --trained in the importance of dosage precision, active formulations and prescription requirements-- are uniquely positioned to handle call overflow and provide answering services for pharmacies, including bilingual services.
Attending to every call can quickly become irritating and distracting, especially when illnesses such as the flu or allergies are in season. A constantly ringing phone makes it difficult to fill prescriptions with care and service patients in person. With our medical answering service in place, providing 24/7 care to your patients will instantly become easier and more organized. Your callers can always hear a friendly, helpful voice no matter how many employees are in (or out) of the pharmacy, or how busy you are. During business hours, we can combine customized voicemail with live agent service to address any overflow, and after hours, we send only urgent calls to the on call provider while holding routine calls for office hours.
Consider just some of the advantages of using The Doctors Answer:
- Reduce overhead costs.
Increase worker productivity.
- Improve patient contact and care.
- Select a flexible plan to seamlessly match your busy schedule.
- Never miss a call when your staff is busy with our call overflow service.
- Rest assured that your call specialists are HIPAA compliant and specifically trained to handle pharmacy calls.
- Bilingual services available.
Don’t take our word for it — try it yourself at no risk to you, and then decide! After 25 years of service to the medical community, The Doctors Answer is so confident you’ll see the value in the scalable services we provide that you can sign up for a FREE 30-Day Trial. With no strings, hidden costs or obligations attached, you can try our service without disrupting your current processes. And at the end of the trial period, if you’re not fully satisfied, we’ll even help you move back to your original process at no cost.