Specialists Serving Specialists
Over 25 years ago, our founder was having a conversation with family members who worked in both traditional answering services and the medical community. The conversation uncovered an unmet need and the opportunity to create an answering service designed specifically for health care professionals. Decades later, we accomplish our mission every day by training, retaining and rewarding star quality call professionals and consistently exceeding the expectations of our clients.
Our business model is carefully designed to provide highest quality services and the lowest costs. This is made possible though the consistent efforts and high standards set and met by our entire team of experienced, medically trained professionals.
Testimonials
“The employees at your service are saints. We have very needy patients, and they always remain professional and courteous while always treated our patients with respect.”
Katherine B., Administrator,
NYC Pain Management
“All of the operators and managers are very courteous and efficient. It's great knowing we can trust your service.”
Cecil C., Medical Assistant,
Childrens Pediatric Group
“The employees are very pleasant to our patients, and the few times I’ve needed to make changes to our account the managers surprised me with their attention to detail and professionalism."
Lauretta G., Admissions,
Tall Oaks Senior Care
Leadership
Haley Cluett
COO / General Manager
Haley Cluett is a living example of advancement within the call center industry. In 1997, she began her career as a call professional, and over the next decades she was promoted to dispatcher, shift lead, supervisor, employee manager and now currently serves as the company’s general manager, overseeing all aspects of our operation.
Because she literally started from the ground up, she is extremely familiar with every aspect of running a call center and how things operate. This enables her to empathize with employees because she herself was in their position at one point in her career. She has also served The Doctors Answer for so long that her depth of experience in our specific industry assists her while troubleshooting problems and preventing new ones from happening. Our clients consistently praise her insight, patience and compassion in the onboarding of their services.
Benjamin Pure
Business Development Manager
Ben began his call center career working as an agent for five years while attending Temple University. After graduating magna cum laude with a dual degree in Finance and Real Estate, he transitioned to the management side of the call center. He has had the opportunity to evolve his management skills while working with thousands of new clients at The Doctors Answer.
Ben says what he enjoys most about his work day is solving client problems at a high level and delivering real life results that solve problems. He has ground up call center experience which positions him as a resource with a vast understanding of all aspects of the call center environment as well as a good understanding of the United States telephony network.
Kelley Bierema
Employee Manager
Following six years in the customer service and customer experience industry, Kelley Bierema joined The Doctors Answer as an Employee Manager. Her track record and passion for retention and recruitment as well as her experience as a mentor and coach make her a valued addition to our team and to the development of our workplace culture. Kelley's innovative training strategies, evaluation and incentive programs, and natural ability to motivate and inspire help our call professionals to grow, thrive and go above and beyond their work requirements.
Tanner Wozniak
Employee Manager
With 16 years of experience in the call center industry, Tanner has the "know how" needed to get the job done right the first time. He leads by example and enjoys working with his team to ensure they are performing at their best.
Technologically savvy, Tanner stays abreast of trends in call center technology and utilizes every efficiency tool available to keep his team on the right track.
Heather Newbert
Training Coordinator
Heather Newbert joined The Doctors Answer in 2013. Her 15 years of experience in the medical field and EMS services have proved to be a great resource that she leverages as training coordinator for our professionals. As an extremely friendly and patient trainer, it is abundantly clear that Heather cares a lot about people and enjoys taking the time to help our call professionals understand why every call is important.
Carrie Engle
Marketing and Design
Carrie is our professional Graphic Designer. She received an undergraduate marketing degree from York College and a Master of Science degree from NYC’s Pratt Institute.
She has been with The Doctors Answer since 2015. Prior to The Doctors Answer, she worked for a non-profit university in NYC as their in-house graphic designer. Carrie is a member of AIGA, the professional association for design.
About The Doctors Answer
A Specialized Answering Service for Medical Professionals
The Doctors Answer provides specialized professional answering services specifically for the medical community at extremely low rates.
© 2024 The Doctors Answer | Privacy Policy | Terms | DPA