Texting & HIPAA. OMG.

While texting is an easy form of communication, unfortunately it’s not ideal for the medical world. At the end of the day, texting and HIPAA do not go hand-in-hand. Learn about the different problems associated with texting with patients or texting about them with other healthcare providers as well as some simple solutions to make…

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Dr. Downtime Says: “Yes, You Can Go on Vacation.”


Summer’s over, and if you were too busy to take a vacation or let your staff have some time off, you are not alone. The Project Time Off Coalition conducted a study and found that 55% of Americans are not using all of their vacation time. This amounts to 658 million unused vacation days (222…

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You Ask. The Doctors Answer. Is Bedside Manner Really That Important?

The Doctors Answer - Good Bedside Manner

While good outcomes are the top priority for patients and providers, the way a patient perceives they are treated by their healthcare provider is nearly as important to them. And for good reason; studies show that bedside manner has a measurable effect on patient health. Understanding and improving the way your practice serves patients is…

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Four Low Cost Strategies To Grow A Medical Practice

Doctors Answer Tips to Grow Your Practice GrowingPlant

Building and sustaining a successful medical practice requires a balance of client retention and new client acquisition. No medical practice – no matter how robust or established it is – can rely solely on providing great care to patients as their only strategy for growth. As with any business, your medical or dental office must…

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Heading to The Hinman Dental Meeting

The Hinman Dental Meeting

We are very excited to head to our first Thomas P. Hinman Dental Meeting this  March 22-24 in Atlanta, Georgia. With 20+ years of providing low cost answering services to dentists, it’s time to share the secret  We have no doubt that we will also have a great opportunity to connect with folks in the…

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Welcome to new Employee Manager, Amanda Rooney

Call Professional welcomes new team member

The Doctors Answer is pleased to welcome Amanda Rooney to our team.  Amanda joins us following six years in the customer service and customer experience industry.Her track record and passion for retention and recruitment as well as her experience as a mentor and coach make her a valued addition to our team and to the…

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Our Top Tips to Start a Medical Answering Service

In the last 25 years, answering services, especially medical answering services, have become more norm than novelty. We often get asked for advice from people trying to emulate our model, and we took time to ask ourselves what we think we did differently to succeed. Here are some helpful tips for starting a medical answering…

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