Texting & HIPAA. OMG.
While texting is an easy form of communication, unfortunately it’s not ideal for the medical world. At the end of the day, texting and HIPAA do not go hand-in-hand. Learn about the different problems associated with texting with patients or texting about them with other healthcare providers as well as some simple solutions to make…
Read MoreDr. Downtime Says: “Yes, You Can Go on Vacation.”
Summer’s over, and if you were too busy to take a vacation or let your staff have some time off, you are not alone. The Project Time Off Coalition conducted a study and found that 55% of Americans are not using all of their vacation time. This amounts to 658 million unused vacation days (222…
Read MoreHealthcare Cramming – Dealing with Seasonal Needs that Lead to Busy Medical Office Chaos
If you’ve ever worked in a retail environment, you know that “the holiday season” – from November through December – is notoriously busy. Retail businesses stock up on extra product, prepare for sales and specials, and hire and train seasonal staff to prevent the expected influx of customers from getting to be overwhelming. For the…
Read MoreBoomers On Call – A Generation Demanding Instant Health Care Gratification
The baby boomer generation – the term used to describe the 75 million individuals born between 1946 and 1964 – are making choices when it comes to their healthcare that will drastically reshape the healthcare industry we see today over the next few decades. Due to the sheer size of the age group, baby boomers…
Read MoreYou Ask. The Doctors Answer. Is Bedside Manner Really That Important?
While good outcomes are the top priority for patients and providers, the way a patient perceives they are treated by their healthcare provider is nearly as important to them. And for good reason; studies show that bedside manner has a measurable effect on patient health. Understanding and improving the way your practice serves patients is…
Read MoreFour Low Cost Strategies To Grow A Medical Practice
Building and sustaining a successful medical practice requires a balance of client retention and new client acquisition. No medical practice – no matter how robust or established it is – can rely solely on providing great care to patients as their only strategy for growth. As with any business, your medical or dental office must…
Read MoreWhen It’s Good To Be Redundant – Ensuring 99.999 Uptime For An Industry That Doesn’t Sleep
The importance of network redundancy is simple: if you have only a single point of connection and it fails you, then you are completely “down” until that connection can be restored. Network redundancy simply means you have established secondary (or tertiary) methods of access to ensure that if any one point of connection fails, your…
Read MoreHeading to The Hinman Dental Meeting
We are very excited to head to our first Thomas P. Hinman Dental Meeting this March 22-24 in Atlanta, Georgia. With 20+ years of providing low cost answering services to dentists, it’s time to share the secret We have no doubt that we will also have a great opportunity to connect with folks in the…
Read MoreWelcome to new Employee Manager, Amanda Rooney
The Doctors Answer is pleased to welcome Amanda Rooney to our team. Amanda joins us following six years in the customer service and customer experience industry.Her track record and passion for retention and recruitment as well as her experience as a mentor and coach make her a valued addition to our team and to the…
Read MoreOur Top Tips to Start a Medical Answering Service
In the last 25 years, answering services, especially medical answering services, have become more norm than novelty. We often get asked for advice from people trying to emulate our model, and we took time to ask ourselves what we think we did differently to succeed. Here are some helpful tips for starting a medical answering…
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