Insight

Summer’s over, and if you were too busy to take a vacation or let your staff have some time off, you are not alone. The Project Time Off Coalition conducted a study and found that 55% of Americans are not using all of their vacation time. This amounts to 658 million unused vacation days (222…

If you’ve ever worked in a retail environment, you know that “the holiday season” – from November through December – is notoriously busy. Retail businesses stock up on extra product, prepare for sales and specials, and hire and train seasonal staff to prevent the expected influx of customers from getting to be overwhelming. For the…

The baby boomer generation – the term used to describe the 75 million individuals born between 1946 and 1964 – are making choices when it comes to their healthcare that will drastically reshape the healthcare industry we see today over the next few decades. Due to the sheer size of the age group, baby boomers…

While good outcomes are the top priority for patients and providers, the way a patient perceives they are treated by their healthcare provider is nearly as important to them. And for good reason; studies show that bedside manner has a measurable effect on patient health. Understanding and improving the way your practice serves patients is…

The importance of network redundancy is simple: if you have only a single point of connection and it fails you, then you are completely “down” until that connection can be restored. Network redundancy simply means you have established secondary (or tertiary) methods of access to ensure that if any one point of connection fails, your…

While the economics of hiring an answering service appears to be driving a rapid growth in the industry, medical answering services are in the spotlight for yet another reason—their role in ensuring seamless continuity for critical health services in times of unforeseen mishaps. While all businesses prepare for breakdowns in service, it is especially important…

Hiring, training, and maintaining staff that can consistently manage incoming calls 24/7, 365 days a year, even at peak call volume is extremely inefficient and yet exactly what is expected for a medical institution like a pharmacy or hospital. People don’t like but can live with being put on hold for a pizza order but…

Medical practices across the United States today are under constant pressure to deliver quality service in every single user interaction. And with almost 80 percent of the communication happening over the phone, it logically starts with ensuring that all calls are attended to in the best possible manner. But hospitals, pharmacies, and other medical institutions…